Customer Feedback Survey
Feedback
Retail & Sales · Trades & Home Services
Gather customer feedback with a star rating and open-ended comments.
CSAT should be short enough to finish on a phone. This template asks for an optional identity, a star rating, a recommend radio, and one improvement prompt.
Who it is for
Support and product teams who want a post-purchase or post-ticket pulse without standing up a survey suite.
When to use it
Use it after a delivery, a support close, or a first week in product. Use NPS Survey when you want a 0–10 loyalty score, and Support CSAT when the ticket ID matters.
What this form collects
Optional name and email, a required 5-star rating, a recommend radio, and an optional comment.
- Post-purchase email link
- In-app “how did we do?” page
- Retail counter QR code
Preview mode: This is a live read-only render of the template. Sign up to clone it into your account, or customize it with the guest AI builder first.
Customer Feedback Survey
Frequently asked questions
Why is the name optional?
People are more honest when they can stay unnamed. Keep email optional too unless you plan to follow up on every low score.
Can I change the star scale?
The shipped star field supports a 3–10 scale. Clone the template and adjust max rating, or start from NPS Survey for a 0–10 radio.
How do I point respondents at a specific order?
Add a short-text order number or a hidden field you prefill from the URL after you clone the form.
Related templates
Nearby GRTforms templates for the same job or the next step after this one.
NPS Survey
Measure loyalty with a 0–10 radio recommendation score and a follow-up comment.
Support CSAT
Score a closed support interaction with ticket context, channel, and whether the issue is actually done.
Product Feedback
Rate a shipped product surface with usage frequency and a keep-or-cut note — not a net-new idea.
Event Feedback
Rate a dated event with separate scores for the session and the logistics, plus which talk to keep.
Course Evaluation
Evaluate a course or workshop with star ratings and written comments.