Our commitments

Our commitments

These are the promises we publish next to our prices. They match what the product does today.

• Honest limits

  Free includes 1,000 submissions per UTC calendar month as a soft limit. We show friendly notices at 80% and 100%. We never block or drop submissions when you reach that number. Listed AI actions and the Premium AI budget are enforced as described on /pricing.

• No surprise charges

  Plans renew automatically until you cancel. Cancelling stops the next renewal, and you keep access until the end of the paid period. We give 30 days' notice before any price change, and your founder price never changes.

• Founder price locked for life

  Upgrade or reserve before January 31, 2027 and you can be on Premium monthly at $7.99/mo for life, even if you start on yearly. We never take that lock away.

• Free stays free

  The Free plan stays free for the features listed in the Free column on /pricing. Turning on Premium feature gates does not remove anything that column promises.

• 30 days' notice before plan changes

  We will give at least 30 days' notice before changing listed plan prices or included features. Existing Free users who use logo, header image, saved themes, or custom CSS get that same 30 days' notice before those Premium features are gated.

• Data export anytime

  Export submissions as CSV, Excel, or PDF from the dashboard anytime. The REST API lists form entries. To delete your account, contact support.

• We never send submissions to the AI

  Create with AI and Ask AI in GRTforms work on form structure (fields, logic, and safe settings). Respondent answers and submission records are not sent to the model.