Support CSAT

Feedback

IT & Operations

Score a closed support interaction with ticket context, channel, and whether the issue is actually done.

csatsupportticketservice

Closing a ticket is not the same as the customer feeling helped. A CSAT that only asks for stars cannot tell you the issue is still open in their head. This template ties the score to a ticket number, a channel, and a resolved-or-not radio.

Who it is for

Support leads who want a post-close pulse that still points at a ticket, not a brand-level loyalty score.

When to use it

Send it from the resolve email. Customer Feedback is a general experience pulse. NPS Survey is quarterly loyalty. Support Request is how the ticket should have been opened.

What this form collects

Ticket email, ticket number, channel, a helpfulness star rating, whether the problem is actually done, and an optional “what would have been faster” note. A hidden ticket source can ride in from the email link.

  • Zendesk or Intercom close survey stand-in
  • Phone-queue follow-up SMS link
  • Community-moderator quality check

Preview mode: This is a live read-only render of the template. Sign up to clone it into your account, or customize it with the guest AI builder first.

Support CSAT

Score a closed support interaction with ticket context, channel, and whether the issue is actually done.

Ready to use this template?

Frequently asked questions

Does a low score reopen the ticket?

Not automatically. Route “still need help” to a human. The form is a score, not a workflow engine.

Can guests try the layout before I publish?

Yes. The template page preview is a live read-only render. Customize with AI opens the guest builder with this CSAT preloaded.

Why not ask if they would recommend us?

That question belongs on NPS Survey. Mixing loyalty into a ticket closer pollutes both numbers.

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