Legal Matter Feedback
Feedback
Ask how communication and next steps felt on a closed or paused matter — operations, not a review site.
A five-star ask on a review site is marketing. This template asks whether communication and next steps were clear on a named matter so the firm can fix the file, not the rating.
Who it is for
Small firms that want an operations inbox after a close or a pause.
When to use it
Send it when the matter is quiet. Legal Client Intake is the start. Consultation Booking is the first meeting. Customer Feedback is a generic shop survey.
What this form collects
Optional identity, optional matter nickname, two star ratings, a return/refer radio, and an optional note.
- After a closing
- After a consult that did not engage
- Annual check-in with a book of clients
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Legal Matter Feedback
Frequently asked questions
Is this a public review?
No. It lands in your GRTforms inbox. Send happy clients to the review site you already use after they submit if you want both.
Should it be anonymous?
Name and email start optional. Require them only if you promise a call.
Can this replace a bar complaint process?
No. Put the official path on your site. This form is internal operations.
Related templates
Nearby GRTforms templates for the same job or the next step after this one.
Legal Client Intake
Open a matter file with the people involved, a short story, and whether they have a deadline — not a retainer.
Consultation Booking
Take sales and advisory consults with topic, format, and a preferred window — not a silent calendar hold.
Customer Feedback Survey
Gather customer feedback with a star rating and open-ended comments.
Legal Document Drop
Let a client upload papers for an open matter with the matter nickname and what the file is.
NPS Survey
Measure loyalty with a 0–10 radio recommendation score and a follow-up comment.