Customer Complaint

Contact & support

Public Sector · Retail & Sales

Capture a complaint with order context, what went wrong, and the resolution the customer wants.

complaintcxescalationservice

A complaint form that only says “tell us more” produces novels. This template asks for a topic, a date, and the make-good the customer already has in mind.

Who it is for

CX and store managers who need a paper trail that is not a one-star review.

When to use it

Publish it when something already went wrong. Refund Request is the money-only path. Support Request is for defects you can reproduce. Billing Question is a calmer cousin.

What this form collects

Customer identity, optional order reference, topic, optional incident date, the story, and a requested resolution.

  • Retail or restaurant complaint QR
  • Ecommerce post-delivery escalation
  • Service-business make-good intake

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Customer Complaint

Capture a complaint with order context, what went wrong, and the resolution the customer wants.

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Frequently asked questions

Should this be anonymous?

Complaints you cannot reply to are reviews. Keep email required unless you truly want a vent box.

Can staff attach photos of the issue?

Add a file field if customers should upload evidence. The shipped file field accepts images and PDFs.

How is this different from Customer Feedback?

Feedback is a pulse. A complaint expects an owner and a reply. Do not mix them on one thank-you page.

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